E.On was told by the Office of Gas and Electricity Markets that PS7m must be paid to stop it from failing to provide advanced electricity meters to its customers. 2009 The UK government granted energy providers five years to supply smart meters for their business customers. These meters are better at monitoring gas and electricity consumption. Ofgem discovered that the company failed to meet its April 2014, deadline to provide smart meters to 20,000 business customers. Only 13,000 customers were provided meters by the company. E.On paid the Carbon Trust PS7m to compensate for the “unacceptable failure” that the regulator called. E.On has one year to reach new interim targets, or the company could be subject to a PS7m additional redress. Anthony Pygram (Ofgem’s senior partner responsible for enforcement) said that it was unacceptable that E.ON did not roll out advanced meters in time to business customers. Customers have missed out on better energy information and cost control. E.ON will need to improve their bad record and could face a ban on sales. The rollout of advanced meters could transform the energy market. All suppliers should learn from the experience. We believe that the rollout of advanced meters has the potential to transform the energy market. We cannot and will not forget that we failed to deliver the service that our customers expect and deserve.
E.On to pay PS7m to stop supply of smart meters.
