Artificial intelligence – this will affect the future labor market
What exactly is artificial intelligence and how will automation and robots affect the future job market? Here, we share what we can expect in the future and what will happen if we are not prepared for the new technology.
AI, what is it and how do you get started?
You’ve probably heard it before, but AI has become such an important part of today’s society and development that its importance can be repeated. AI, or artificial intelligence, is not a finished program or technique. It is an endeavor to emulate what we call human intelligence and cognitive ability – and which is built up through training instead of programming.
– You train your AI and give it its purpose by feeding it with questions with ready answers, so-called machine learning. An area of research within AI that is about developing machines’ ability to independently understand and manage large amounts of data.
Although many companies have already started implementing AI solutions, we are still far behind in development compared to many other countries. The largest global companies such as Google, Facebook and Microsoft have all been aware of AI since 2011 and have since worked actively to include the latest AI technology in the software updates. Therefore, in principle, all companies have AI support in their operations – even if they do not act. At the same time, Fredrik believes that more and more smaller companies are actively starting to implement AI in their operations. Chatbots, recruitment robots and digital customer service employees are just a few examples.
Creativity – an increasingly important quality
Creativity has in a very short time become an increasingly important competence in the labor market. Since 2015 was barely included in the list of top ten most sought-after competencies, creativity is expected to take the top three within three years. At the same time, the ability to solve complex problems and system knowledge has diminished in value. Why? Because artificial intelligence is happening.
– Artificial intelligence is not only faster and better at listening and understanding than we humans, it can also do far more complex tasks. For example, an AI can read three million pages a second! But even though AI can do a lot, it can’t do everything. Human social ability is something that AI cannot emulate and qualities such as creativity and interaction have therefore received an ever higher value.
Moral and ethics
The debate on morality and ethics has raised many issues as the rapid development of AI. The question many people ask is: Can artificial intelligence be held morally responsible for its actions – and if not, who bears the responsibility when AI makes the wrong decision and the accident occurs? Fredrik believes that, in step with greater automation, we need to set up a regulatory framework and a common template of morals and ethics for robots.
– Imagine the following scenario: An AI robot drives a car and arrives at a waypoint where it is no longer possible to drive straight ahead. On the left are two children and on the right are three pensioners. Where should the car choose to crash? It is in these situations that we have to teach AI how to act and it is up to us to create this framework.
Artificial intelligence takes jobs – but creates even more
It is usually talked about that AI and automation are a threat to the job. And yes, automation means people are being replaced by software, robots and algorithms. But there are also those industries where more jobs will be created thanks to artificial intelligence.
You could say that there are two sides of the coin. On the one hand, AI and automation will mean that more people will be unemployed, while on the other hand it will increase the pace of development and increase the number of jobs for others. Which in turn will give us more time for something else.
It is mainly in the customer service and transport sector that the number of jobs will disappear as the growth and development of AI. Unemployment is projected to increase by as much as 106 per cent only in the next few years. The office jobs are instead seeing an increase among the staff, but the roles will be new. The services that today rely on problem-solving, system knowledge and reasoning – yes even the finance functions – will be replaced by robots. Instead, greater demand will be on the creative, innovative and analytical professions – qualities and qualities that an AI cannot emulate.
While we are increasingly demanding that we humans be more creative and innovative, we also need to ensure active learning. Digitization and automation have changed the need for skills and we are moving towards an increasingly flexible labor market and a gig economy where a major challenge for us individuals will be to find natural ways of training for retraining and further education.