Are you wondering if IT is for you? Many who are not so familiar with the area live in the notion that one needs to be a technical genius and a purely computer geek to place within the area. But it’s not. Working in IT involves much more than that and there is basically always something that suits everyone.
By working as a support technician you get your foot into the IT industry
If you have never worked with IT before, it can be difficult to get a foot in the industry. A common first step is to work as a support technician. Then you help with technical support and instruct colleagues on how to act on IT-related problems. You usually start with first-line support where you handle matters of a simpler nature. Then there is the opportunity to develop and work with more advanced support, take team leader responsibility and specialize in, for example, network, operations, and leadership.
Personality is most important when it comes to support services
Experience is not everything when it comes to IT, but at least as much is about your social skills. When working with support you need to be able to explain technical problems and instruct people to solve them in an educational way.
If you have worked in another service profession, such as customer service, you already have good conditions to succeed in the role. Then you already have an understanding of customer service and are used to handling cases quickly. If you have a genuine interest in technology and also previous experience in service, you are cut and cut for the support role.
Do you have any experience in IT at all?
Personality is of the utmost importance in a support technician role. But to be able to step into a real position as a support technician, you still need to bring some technical expertise in the baggage. That is why we have launched a free 4-week intensive training course where we give you everything you need to become a good IT support technician. If you have the will and ambition, we want to help you get into the business. We also guarantee everyone who attends the training a consultancy position as a support technician after the degree.
8 characteristics that are good to have if you want to get into IT:
- serviceminded
- Educational
- Communicative
- team Player
- Flexible
- excessive
- Effective – likes to work at a high pace
- Interest in IT
